Who we are
This website is operated by The Queenscliff Hotel Pty Ltd A.C.N. 693 603 093
Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with these terms, please do not use this website.
We may update these Terms at any time by posting the revised version on our website. Your continued use after changes are posted constitutes acceptance of those changes.
Our Services
This website allows you to make accommodation and restaurant bookings at The Queenscliff Hotel and access related services. We strive to keep our website available but do not guarantee uninterrupted access. We may suspend or discontinue any part of the website at any time without notice.
User Obligations & Prohibited Conduct
You must not:
- use this website for unlawful purposes or infringe others’ rights;
- post or transmit material that is harmful, offensive or unsolicited;
- interfere with website operation or introduce malware/viruses;
- attempt to scrape, reverse engineer or otherwise misuse the website content;
- breach security measures or attempt unauthorised access.
Intellectual Property
All content on this website is owned by us or licensed to us and is protected by copyright law. You may view content for personal use only. Any other use requires our written permission.
If you believe your copyright has been infringed on this site, please contact us at [email protected] with details so we can investigate and respond appropriately.
Third-Party Links & Booking Engines
Our website may contain links to third-party sites or booking engines (e.g. OpenTable/Mews). These sites are not under our control; their terms will apply to your use of those services where relevant. We are not responsible for their content or practices.
Accommodation Booking/Payment/Cancellation/Refund Terms
- Deposits/Pre-Authorisation: To complete check in on arrival, you will need a valid photo ID and the credit card used to secure the booking reservation. We place a temporary pre-authorisation of $100 per night for incidentals upon check in.
- Any additional charges incurred during the stay, such as room service, minibar, damages, or other amenities, will be charged to the same credit card unless otherwise authorised by the guest.
- Group bookings: The organiser can choose to complete a single pre-authorisation—which is a temporary hold on funds used to cover any incidental charges across all rooms and guests. Alternatively, each guest may provide their own pre-authorisation upon arrival, ensuring individual coverage for any incidentals during their stay.
- Cancellation Windows: Free cancellation up to 7 days before arrival, 100% fee thereafter
- No-Show Fees: 100% booking fee will be charged to account on file
- Refund Handling: Refunds processed via original payment method within 14 days, subject to ACL rights.
- Chargeback Disputes: Please contact us first before initiating chargebacks so we can resolve issues promptly.
- Overbooking/Relocation: In rare cases where overbooking occurs, we will offer alternative accommodation at equal/higher standard at no extra cost or a full refund.
- Gift Vouchers: are non-refundable
Dining Booking/Payment/Cancellation/Refund Terms
- Deposits/Pre-Authorisation: When booking a Miettas reservation, there will be a $50 pre-authorisation charge per person.
- Cancellation Windows: Cancellations less than 48 hours in advance may be subject to a charge of $50.00 per person.
- No-Show Fees: No-shows less than 48 hours in advance may be subject to a charge of $50.00 per person.
- Chargeback Disputes: Please contact us first before initiating chargebacks so we can resolve issues promptly.
- Overbooking/Relocation: In rare cases where overbooking occurs, we will offer a full refund of the pre-authorisation charge.
- Gift Vouchers: are non-refundable
Limitation of Liability & Consumer Guarantees
To the extent permitted by law:
- we exclude all liability for loss/damage arising from use of this website;
- nothing in these Terms excludes your rights under the Australian Consumer Law (“ACL”). Where liability cannot be excluded under the ACL, our liability is limited to resupplying the relevant services or paying the cost thereof.
Disclaimer
Website content is provided “as is” without warranties of any kind except those required by law. We do not warrant that the site is error-free or free from viruses/malware.
Indemnity
You indemnify us against all claims/losses arising from your breach of these Terms or misuse of this website.
Force Majeure
We are not liable for failure/delay in performance due to events beyond our reasonable control.
Dispute Resolution
If you have a dispute relating to these Terms or our services, please contact us first at [email protected] so we can try to resolve it amicably before resorting to litigation.
Governing Law & Jurisdiction
These Terms are governed by Victorian Law; disputes will be determined by Victorian Courts.
Contact Us
For questions about these Terms or our website, contact [email protected].